Welcome to LANAFORM

Thank you for using our website. The following document describes the terms and conditions of use.

The use of this site implies your acceptance of these general terms and conditions of use.

Each article provides a brief titled and highlighted explanation of the non-legally-binding terms and conditions of use.

Seller identification – Publisher

The website://www.lanaform.be is published by Lana-form, a public limited company registered with the Belgian Crossroads Bank for Enterprises under number 430 525 392, located at Rue de la Légende, 55, 4141 Sprimont (Belgium). · Intracommunity VAT number: BE0430.525.392.

Customer Service contact information

Postal correspondence: rue de la Légende 55, 4141 Louveigné (Belgium) · Tel: +3243609291 · FAX: +3243609723 · E-mail: [email protected]

Hosting service provider

The site is hosted by Microstof Azure West Europe, Amsterdam, Netherlands.

Processing of personal data

Information about the collection and processing of personal data (policy and declaration) is provided in the site Privacy policy.

Online sales

See General terms and conditions of sale.


LANAFORM develops and distributes products to assist people who want to improve their daily well-being.

This website is managed by LANAFORM. The terms "LANAFORM", "LANAFORM S.A.", "us", or "our" refer to LANAFORM throughout this site.

Our website, all the information it contains and the services offered on it, will hereinafter be referred to as LANAFORM services (or our services).

A user is a person who uses our website.

Acceptance of the terms and conditions of use

By continuing to use this website, you are agreeing to accept all the following terms and conditions, otherwise you should stop using this site immediately.

A pop-up warning is automatically displayed when an Internet user first visits a page on the site, as well as during subsequent visits, unless the Internet user has clicked the button in the pop-up confirming that they no longer wish to see this warning. This pop-up is used to let visitors know that this site features general terms and conditions of use, a privacy policy, and the use of cookies.

These 3 items are assumed to be accepted if the Internet user continues by visiting other pages on the website or interacts with it (click, entering text,...).

Should you disagree with any of these terms and conditions, you yourself should cease using this website.

Changes to the terms and conditions of use and prices

Our terms and conditions are archived. They may be changed at any time.

If any provision in the general terms and conditions is considered to be unlawful, void or for any other reason unenforceable, that provision will be deemed severable from the terms and conditions and will not affect the validity and enforceability of the remaining provisions.

These terms and conditions may be changed by us at any time without any prior notice. The general terms and conditions applicable to you are those in force on the day you log in to this site. We will of course keep all our earlier versions of the general terms and conditions and send them to you on request.

The prices of our products and services are subject to change at any time without any prior notice.


In order to use some of our services, you may create your own account on this site, taking care not to violate the rights of other persons or entities and to keep your password confidential.

If you wish to use some of our services, you can register for an account on this site. To do this, you must select a user name, password and provide some registration information.

A user name may not include the name of another person or entity that cannot legally be used, a name or trademark that is protected by the rights of another person or entity other than you without proper authorisation, or a name that is offensive, vulgar or obscene. You will receive a summary e-mail confirming all this information.

More details about your personal account data (not least password confidentiality) are provided in the "privacy policy" (article 3.)

Website content

Unless otherwise specified, the information published on this site constitutes copyright-protected works belonging to LANAFORM. Third party information is protected by the applicable third party's copyright. Information on this site may be copied for your personal use.

Unless otherwise specified, information published on this site (including, but not limited to: HTML, text, audio, video, press releases, technical data sheets, product descriptions, FAQs and other content) are copyright-protected works belonging to LANAFORM. We expressly retain all title and interest in the content of this site, including, unreservedly, all intellectual property rights.

In addition to our own content, this site, our products or services may contain information and documents provided to LANAFORM by third parties. Such content is also protected by the copyright of its owners and the owners expressly retain all title and interest therein, including, unreservedly, all intellectual property rights. In addition to being subject to these terms and conditions of use, third party content may also be subject to their own terms and conditions of use and privacy policies. Please contact the appropriate third party for further information about possible different and/or additional related terms and conditions of use.

We grant you a limited, revocable, non-transferable and non-exclusive right to use our content and third-party content by displaying it on your computer, downloading or printing pages, user manuals or catalogues from this site for your own purposes provided that such use is for your personal, educational or non-commercial use; you do not modify such content; obscure, alter or delete any copyright notice; reproduce or publicly display such content; or copy any part of such content onto any other media or storage medium for any purpose other than personal backup.

The creation of surface links to the portal homepage or any other page in its entirety is permitted without any need for a prior request. However, our written permission is required for the use of any technique aimed at including all or part of our website within another by concealing only partially the exact origin of the information or which could lead to confusion as to the origin of the information, such as framing or in-lining. Any request to this effect can be made by sending an e-mail to our address ([email protected])

Any use of our content other than as expressly provided for in these terms and conditions may violate copyright and/or other applicable laws.

All trademarks and logos appearing on this website belong to LANAFORM or third parties. You may not use these trademarks and logos without our prior written consent or that of the applicable third party.

Errors, inaccuracies and omissions

We do our utmost to ensure that the information available on this site is up to date and accurate. However, some of this information may be inaccurate, missing or out of date.

The website and the services offered may contain, to a limited extent, inaccuracies, omissions or errors, or information that is inconsistent with the general terms and conditions, the legal notices or the privacy policy. In addition, unauthorised changes may be made by third parties to the site or to related services (social networks,...). We are making every effort to ensure that these types of discrepancies are rectified.

Should we fail to identify such a situation, please contact us with, if possible, a description of the error and the location (URL), as well as enough information to enable us to contact you. For copyright claims, please refer to the section on intellectual property.

Limitation of liability

Should we temporarily or permanently stop providing a service to you, we may not be held liable for any resulting damage.

We do not guarantee that your use of our services will be uninterrupted, timely, secure or error-free. We do not guarantee that the results obtained through the use of our services are accurate or reliable. You are assumed to accept the possibility that we may remove a service from this website for an indefinite period of time or even remove it completely, and do so at any time without prior notice.

The unavailability, even for a long period and without any time limitation, of one or more products, may not be construed as detrimental to you and may not result in us awarding any compensation.

You are assumed to agree that your ability or inability to use our services is at your own risk. The services and products made available to you on this website are, unless otherwise clearly specified by us, made available to you "as is" without interpretation, warranty or condition of any kind.

All stages of access to the site, the ordering process, delivery or subsequent services are provided solely on a best efforts basis.

LANAFORM may not be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a disruption of service, intrusion from outside or the presence of computer viruses, or any incident regarded as force majeure, in accordance with case law.

The hypertext links available on this site may refer to other websites and the publisher of this site cannot be held liable if the content of these sites contravenes current legislation. Similarly the publisher of this site may not be held liable if the user's visit to one of these sites should cause the visitor damage.

Complaint procedure and time limit

You should notify us in writing of your complaints within 365 days after the cause of the problem giving rise to the complaint.

Any comments about these general terms and conditions of use should be made in writing and should be delivered by hand, registered or registered letter, by post via a courier service enjoying European-wide recognition that regularly tracks its packages, or by e-mail to the address indicated above, specifying your full name, contact details and the basis of the opinion.

Any complaint regarding the use of the website, the site pages on any social networks should be made within 365 days after the day on which the problem giving rise to the complaint occurred, regardless of any law or rule of law to the contrary. In the event that such a claim has not been made within this period, it cannot be irrevocably accepted.

Applicable law

These general terms and conditions are governed by Belgian law, unless otherwise provided for by international law.

Dispute settlement

Before initiating legal proceedings, an out-of-court settlement may be sought on a bilateral basis. The services of a professional mediator may also be called upon.

  1. Out-of-court settlement: With the exception of public policy provisions, any disputes that may arise in connection with the performance of these general terms and conditions may be submitted to the site publisher with a view to achieving an out-of-court settlement prior to any legal action. It is expressly reiterated that requests for out-of-court settlements do not suspend the time limits for instituting legal proceedings.
  2. Consumer mediation: See the site http://ec.europa.eu/odr/ and the additional information in the article on this subject in the general terms and conditions of sale.
  3. Legal proceedings: In the absence of an out-of-court settlement (or mediation leading to a proposal accepted by both parties), LANAFORM will designate the courts of the judicial district of Liège (Belgium) as the only competent courts, except in the case where the user is a European consumer and the jurisdiction of these courts cannot be valid taking into account the regulations in force.