Massage Mattress - Heating and massaging mat

Yes, the Massage Mattress offers 3 vibration intensity levels, allowing you to choose between a gentle or more energetic massage, according to your preferences.

Yes, the mattress is equipped with 2 heating zones on the back for even more complete and optimal relaxation.

Absolutely, the Massage Mattress can be used on a sofa, a chair, or even while lying down. Its soft and plush texture ensures optimal comfort, no matter where you use it. However, be careful not to use the massage mattress on white or light-colored surfaces, as it may transfer color.

Yes, the mattress can be used while sitting on a chair or sofa, and it will provide a relaxing massage suited to that position.

Yes, the Massage Mattress is designed to relieve muscle tension, particularly in the shoulders, back, lower back, and calves, which are areas commonly affected by pain.

The mattress can be cleaned using a soft cloth or a slightly damp sponge to maintain its quality.

Make sure the device is properly plugged into a power outlet. Also, check that the "ON/OFF" button is activated and that the device is connected to the transformer. If it still doesn't turn on, check if the power cord is damaged.

Yes, the massage mattress is equipped with a heating function, but it automatically shuts off after 15 minutes of use to avoid overheating. Please do not use the mattress for more than 15 minutes at a time.

If you notice an abnormal odor, immediately turn off the device, unplug it, and have it checked by a professional or contact customer service.

No, it is essential not to use the device with a damaged power cord. Have the cord replaced with a similar one available from the supplier or its after-sales service.

Check that you have selected a massage mode with vibrations and adjusted the intensity. If the problem persists, it may be a technical issue, in which case, contact customer service.

No, the massaging mattress should not be used if you are pregnant, breastfeeding, asthmatic, or have back problems, circulatory or neurological disorders. Always consult a doctor before using the device if you have health concerns.

If the mattress has fallen into water, immediately unplug it and do not use it until it has been inspected and repaired by a professional. Moisture can damage the device.

Yes, it is advised not to use the massaging mattress on white or light-colored surfaces as it could cause color transfer. Make sure to place it on suitable surfaces.

If the mattress makes unusual noise or irregular vibrations, this may indicate an issue with the internal motors. In this case, immediately stop the device and contact customer service for assistance.

No, it is not recommended to leave the device plugged in without supervision. Always unplug it after use for safety reasons.

Always unplug the mattress before cleaning it. Use a soft, slightly damp sponge to clean it. Do not immerse it in water and avoid using abrasive detergents. Let it dry before storing it in a dry place.

If the heating function is not working correctly, make sure you have selected the heating zone and that the mattress is not too rolled or folded, which could affect its operation. If the problem persists, it may be a technical issue, in which case, contact customer service.